Certified Customer Service Specialist

Median Annual Income

$63,824

Projected Job Growth

+4 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Sell services to individuals or businesses. May describe options or resolve client problems.

Median Annual Income

$45,910

Projected Job Growth

-10 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

Median Annual Income

$58,285

Projected Job Growth

-5 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.

Median Annual Income

$51,014

Projected Job Growth

-15 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

Median Annual Income

$35,714

Projected Job Growth

-1 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Median Annual Income

$47,135

Projected Job Growth

+1 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

Median Annual Income

$42,675

Projected Job Growth

-18 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

Some college, no degree

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Median Annual Income

$86,414

Projected Job Growth

-3 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Perform duties related to the purchase, sale, or holding of securities. Duties include writing orders for stock purchases or sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, distributing dividends, and keeping records of daily transactions and holdings.

Median Annual Income

$51,034

Projected Job Growth

-4 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Median Annual Income

$53,743

Projected Job Growth

-22 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

No formal educational credential

Solicit donations or orders for goods or services over the telephone.

Median Annual Income

$

Projected Job Growth

+3 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

Bachelor's degree

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of postsecondary education.

Median Annual Income

$

Projected Job Growth

-5 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.