Career Details

HDI Support Center Analyst

Description

This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

Certifying Organization

HDI

Details

If significant education or training is needed? Unknown

If significant work experience is needed? Unknown

Is an exam required? Yes

How many years until certification must be renewed? 2 year(s)

Certification can be renewed with Continuing Education Units? No

Certification can be renewed with re-examination? Yes

Certification can be renewed with Continuing Professional Development? No

Certification can be renewed in multiple ways? No

Certificates

Certificate name

HDI Support Center Manager

Certifying Organization

HDI

Type

B - Advanced

Certificate name

HDI Certified Customer Service Representative

Certifying Organization

HDI

Type

A - Core

Certificate name

HDI Desktop Support Technician

Certifying Organization

HDI

Type

D - Product/Equipment

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