HDI Certified Customer Service Representative

Median Annual Income

$41,246

Projected Job Growth

-6 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Median Annual Income

$44,727

Projected Job Growth

0 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Median Annual Income

$57,306

Projected Job Growth

-5 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Perform secretarial duties using legal terminology, procedures, and documents. Prepare legal papers and correspondence, such as summonses, complaints, motions, and subpoenas. May also assist with legal research.

Median Annual Income

$41,332

Projected Job Growth

-15 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

Median Annual Income

$58,285

Projected Job Growth

-5 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Authorize credit charges against customers' accounts. Investigate history and credit standing of individuals or business establishments applying for credit. May interview applicants to obtain personal and financial data, determine credit worthiness, process applications, and notify customers of acceptance or rejection of credit.

Median Annual Income

$47,135

Projected Job Growth

+1 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

Median Annual Income

$71,756

Projected Job Growth

0 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Median Annual Income

$46,579

Projected Job Growth

-5 %

Career Cluster(s)

Financial Services

Most Common Education Level

Some college, no degree

Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Median Annual Income

$51,034

Projected Job Growth

-4 %

Career Cluster(s)

Financial Services

Most Common Education Level

High school diploma or equivalent

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Median Annual Income

$38,719

Projected Job Growth

-5 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Median Annual Income

$

Projected Job Growth

+5 %

Career Cluster(s)

Healthcare & Human Services

Most Common Education Level

Some college, no degree

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Median Annual Income

$

Projected Job Growth

-5 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.