Career Details

HDI Certified Support Center Team Lead

Description

This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.

Certifying Organization

HDI

Details

If significant education or training is needed? Unknown

If significant work experience is needed? Unknown

Is an exam required? Yes

How many years until certification must be renewed? 2 year(s)

Certification can be renewed with Continuing Education Units? No

Certification can be renewed with re-examination? Yes

Certification can be renewed with Continuing Professional Development? No

Certification can be renewed in multiple ways? No

Certificates

Certificate name

HDI Support Center Manager

Certifying Organization

HDI

Type

B - Advanced

Certificate name

ITIL 4 Foundation

Certifying Organization

PeopleCert

Type

A - Core

Certificate name

Avaya Certified Specialist

Certifying Organization

Avaya Learning Centre

Type

D - Product/Equipment

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