Career Details

Public Power Customer Service Manager

Description

Customer service supervisors, managers, and executives who complete the program's five required courses, pass a written exam, and successfully file a service department assessment/business plan within three years of attending their first course in the certificate program curriculum will earn a Public Power Customer Service Manager (PPCSM) certificate. Those who wish to maintain their designation must complete additional APPA-approved training every two years.

Certifying Organization

American Public Power Association

Details

If significant education or training is needed? Yes

If significant work experience is needed? No

Is an exam required? Yes

How many years until certification must be renewed? 2 year(s)

Certification can be renewed with Continuing Education Units? Yes

Certification can be renewed with re-examination? No

Certification can be renewed with Continuing Professional Development? No

Certification can be renewed in multiple ways? No

Certificates

Certificate name

Public Power Manager

Certifying Organization

American Public Power Association

Type

A - Core

Certificate name

Public Power Governance Certificate Program

Certifying Organization

American Public Power Association

Type

A - Core

Certificate name

Energy Efficiency Management Certificate Program

Certifying Organization

American Public Power Association

Type

A - Core

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