Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Interests
- Conventional
- Realistic
- Investigative
Work Values
- Relationships
- Working Conditions
- Achievement
Work Styles
- Attention to Detail
- Integrity
- Dependability
- Cooperation
- Initiative
Tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Work Activities
- Working with Computers
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Keeping up-to-date technically and applying new knowledge to your job.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Translating or explaining what information means and how it can be used.
- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Technology Skills
- Web platform development software
- Data base user interface and query software
- Operating system software
- Development environment software
- Data base management system software
Abilities
- Oral Comprehension
- Oral Expression
- Written Comprehension
- Near Vision
- Written Expression
Skills
- Active Listening
- Reading Comprehension
- Speaking
- Critical Thinking
- Complex Problem Solving
Knowledge
- Computers and Electronics
- Customer and Personal Service
- Telecommunications
- English Language
- Education and Training
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Certified Professional BMC Atrium Orchestrator 7.xCertifying Organization
BMC Software, Inc.
Type
Product/Equipment
Certifying Organization
Dell Corporation
Type
Product/Equipment
Certificate name
Mobility+Certifying Organization
Computing Technology Industry Association (CompTIA)
Type
Certificate name
IBM Certified Specialist - PureFlex Technical Support V2Certifying Organization
IBM Corporation
Type
Product/Equipment
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $46,673 |
| Median (50%) | $59,996 |
| High (90%) | $109,248 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $58,870 |
| Mid Level | $77,702 |
| Senior Level | $94,389 |
| Expert Level | $118,643 |
Employability
There are currently 725,300 jobs in this career path. Over the next 10 years, that number is expected to increase to 762,500 positions, reflecting a projected growth of 5%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 5%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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