Description
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Interests
- Conventional
- Social
- Enterprising
Work Values
- Relationships
- Support
- Independence
Work Styles
- Attention to Detail
- Integrity
- Concern for Others
- Stress Tolerance
- Dependability
Tasks
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Work Activities
- Working with Computers
- Getting Information
- Performing for or Working Directly with the Public
- Processing Information
- Evaluating Information to Determine Compliance with Standards
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Keeping up-to-date technically and applying new knowledge to your job.
- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Analyzing information and evaluating results to choose the best solution and solve problems.
Technology Skills
- Electronic mail software
- Video conferencing software
- Medical software
- Spreadsheet software
- Document management software
Abilities
- Oral Expression
- Oral Comprehension
- Speech Clarity
- Written Comprehension
- Written Expression
Skills
- Speaking
- Active Listening
- Reading Comprehension
- Social Perceptiveness
- Writing
Knowledge
- Customer and Personal Service
- English Language
- Administration and Management
- Administrative
- Personnel and Human Resources
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Certified Forensic InterviewerCertifying Organization
Certified Forensic Interviewer
Type
Core
Certificate name
Certified Housing CounselorCertifying Organization
Association for Financial Counseling and Planning Education
Type
Core
Certificate name
Fair Housing ComplianceCertifying Organization
National Affordable Housing Management Association
Type
Core
Certificate name
Certified Specialist of Occupancy - Housing Choice VoucherCertifying Organization
National Association of Housing and Redevelopment Officials
Type
Specialty
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $42,554 |
| Median (50%) | $50,171 |
| High (90%) | $61,828 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $49,972 |
| Mid Level | $56,454 |
| Senior Level | $67,491 |
| Expert Level | $74,270 |
Employability
There are currently 160,000 jobs in this career path. Over the next 10 years, that number is expected to increase to 164,900 positions, reflecting a projected growth of 3%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 3%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
Career Resources
Search All Careers
Compare Careers
Income Outlook
Career Pathways
Career Clusters
Job Suite Home
CV Templates
Resume Templates
Cover Letter Templates
All Templates
Job Resources
Blog Articles
Podcast