Description
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Interests
- Conventional
- Social
- Enterprising
Work Values
- Relationships
- Support
- Independence
Work Styles
- Attention to Detail
- Concern for Others
- Dependability
- Integrity
- Self-Control
Responsibilities
Tasks
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
Work Activities
- Working with Computers
- Getting Information
- Performing for or Working Directly with the Public
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Keeping up-to-date technically and applying new knowledge to your job.
T-A-S-K
Technology Skills
- Data base user interface and query software
- Instant messaging software
- Facilities management software
- Spreadsheet software
- Electronic mail software
Abilities
- Oral Comprehension
- Oral Expression
- Speech Clarity
- Speech Recognition
- Near Vision
Skills
- Social Perceptiveness
- Speaking
- Service Orientation
- Active Listening
- Coordination
Knowledge
- Customer and Personal Service
- English Language
- Public Safety and Security
- Administrative
- Computers and Electronics
Education
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue for that career.
Certificates
Certificate name
START, Second Edition Exam (ExamFlex)Certifying Organization
American Hotel and Lodging Association Educational Institute
Type
Core
Income & Employability
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $26,388 |
| Median (50%) | $31,063 |
| High (90%) | $42,265 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $33,662 |
| Mid Level | $57,462 |
| Senior Level | $73,436 |
| Expert Level | $76,308 |
Employability
There are currently 271,300 jobs in this career path. Over the next 10 years, that number is expected to increase to 290,200 positions, reflecting a projected growth of 7%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of 7%
Video Resources
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The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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