Career Details

HDI Support Center Director

Description

This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.

Certifying Organization

HDI

Details

If significant education or training is needed? No

If significant work experience is needed? No

Is an exam required? Yes

How many years until certification must be renewed? 2 year(s)

Certification can be renewed with Continuing Education Units? No

Certification can be renewed with re-examination? Yes

Certification can be renewed with Continuing Professional Development? No

Certification can be renewed in multiple ways? No

Certificates

Certificate name

Certified Service Manager

Certifying Organization

ETA International

Type

A - Core

Certificate name

Operations and Performance Management Professional

Certifying Organization

American Society of Heating, Refrigerating and Air-Conditioning Engineers

Type

B - Advanced

Certificate name

Certified Professional Property Specialist

Certifying Organization

National Property Management Association, Inc.

Type

C - Specialty

Related Careers

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$39,485

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$68,146

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Housekeeping and Janitorial Workers

Median Annual Income

$43,001

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

EnterprisingConventionalRealistic

First-Line Supervisors of Non-Retail Sales Workers

Median Annual Income

$110,808

Projected Job Growth

+1 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Security Workers

Median Annual Income

$56,786

Projected Job Growth

+4 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of security workers and security guards.

EnterprisingConventionalRealistic

First-Line Supervisors of Construction Trades and Extraction Workers

Median Annual Income

$79,102

Projected Job Growth

+6 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of construction or extraction workers.

EnterprisingConventionalRealistic

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$74,255

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Passenger Attendants

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of passenger attendants.

EnterprisingConventionalSocial

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.

EnterprisingRealisticConventional

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic

General and Operations Managers

Median Annual Income

Projected Job Growth

+6 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

Bachelor's degree

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

EnterprisingConventional

First-Line Supervisors of Office and Administrative Support Workers

Median Annual Income

Projected Job Growth

-4 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of clerical and administrative support workers.

EnterprisingConventionalSocial

Customer Service Representatives

Median Annual Income

Projected Job Growth

-5 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

ConventionalEnterprisingSocial

Your One Stop Shop For All Career Resources

Whether you are exploring new career paths, building your resume, or preparing for your next opportunity, our tools, templates, and guidance are designed to help you navigate your career journey with clarity and confidence.