Description
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Interests
- Conventional
- Enterprising
- Social
Work Values
- Relationships
- Support
- Achievement
Work Styles
- Integrity
- Attention to Detail
- Dependability
- Independence
- Cooperation
Tasks
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
Work Activities
- Working with Computers
- Organizing, Planning, and Prioritizing Work
- Communicating with Supervisors, Peers, or Subordinates
- Documenting/Recording Information
- Resolving Conflicts and Negotiating with Others
Detailed Work Activities
- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Technology Skills
- Customer relationship management CRM software
- Presentation software
- Data base user interface and query software
- Accounting software
- Information retrieval or search software
Abilities
- Oral Comprehension
- Oral Expression
- Speech Clarity
- Speech Recognition
- Written Comprehension
Skills
- Active Listening
- Speaking
- Persuasion
- Social Perceptiveness
- Writing
Knowledge
- English Language
- Customer and Personal Service
- Mathematics
- Economics and Accounting
- Law and Government
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certificate name
Health Care Collection ManagementCertifying Organization
Association of Credit and Collection Professionals
Type
Advanced
Certificate name
Professional Collection SpecialistCertifying Organization
Association of Credit and Collection Professionals
Type
Specialty
Certificate name
Collection Industry ProfessionalCertifying Organization
Association of Credit and Collection Professionals
Type
Advanced
Certificate name
Professional Collection ManagerCertifying Organization
Association of Credit and Collection Professionals
Type
Advanced
Certificate name
QuickBooks CertificationCertifying Organization
National Association of Certified Public Bookkeepers
Type
Core
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $38,228 |
| Median (50%) | $45,910 |
| High (90%) | $65,717 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $45,542 |
| Mid Level | $58,114 |
| Senior Level | $73,948 |
| Expert Level | $106,182 |
Employability
There are currently 196,500 jobs in this career path. Over the next 10 years, that number is expected to decrease to 177,800 positions, reflecting a projected decline of -10%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of -10%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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