Description

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Interests

Enterprising
Conventional
Social

Learn More about Interests

Work Values

Independence
Working Conditions
Support

Learn More about Work Values

Work Styles

Attention to Detail
Integrity
Dependability
Leadership
Initiative

Learn More about Work Styles

Tasks

Monitor sales staff performance to ensure that goals are met.
Provide staff with assistance in performing difficult or complicated duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
Listen to and resolve customer complaints regarding services, products, or personnel.
Keep records pertaining to purchases, sales, and requisitions.

Work Activities

Communicating with Supervisors, Peers, or Subordinates
Coaching and Developing Others
Getting Information
Guiding, Directing, and Motivating Subordinates
Making Decisions and Solving Problems

Detailed Work Activities

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Getting members of a group to work together to accomplish tasks.

Technology Skills

Customer relationship management CRM software
Video creation and editing software
Video conferencing software
Enterprise resource planning ERP software
Accounting software

Abilities

Oral Comprehension
Oral Expression
Speech Recognition
Speech Clarity
Deductive Reasoning

Skills

Active Listening
Management of Personnel Resources
Monitoring
Speaking
Coordination

Knowledge

Customer and Personal Service
Administration and Management
English Language
Personnel and Human Resources
Economics and Accounting

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to First-Line Supervisors of Non-Retail Sales Workers:

Certificate name

Certified Packaging Professional

Certifying Organization

Institute of Packaging Professionals

Type

Advanced

Certificate name

Certified Associate in Materials Handling

Certifying Organization

Materials Handling and Management Society

Type

Core

Certificate name

Certified Sales Executive

Certifying Organization

Sales and Marketing Executives International

Type

Advanced

Certificate name

Certified Professional Salesperson

Certifying Organization

National Association of Sales Professionals

Type

Core

Certificate name

Certified Salesperson

Certifying Organization

Sales and Marketing Executives International

Type

Core

Certificate name	Certifying Organization	Type
Certified Packaging Professional	Institute of Packaging Professionals	Advanced
Certified Associate in Materials Handling	Materials Handling and Management Society	Core
Certified Sales Executive	Sales and Marketing Executives International	Advanced
Certified Professional Salesperson	National Association of Sales Professionals	Core
Certified Salesperson	Sales and Marketing Executives International	Core

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Annual Income
Low (10%)	$57,506
Median (50%)	$110,808
High (90%)	$188,283

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).

Experience	Income
Entry Level	$76,937
Mid Level	$115,271
Senior Level	$144,297
Expert Level	$198,144

Employability

There are currently 347,800 jobs in this career path. Over the next 10 years, that number is expected to increase to 351,900 positions, reflecting a projected growth of 1%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of 1%

Related Careers

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$39,485

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Personal Service Workers

Median Annual Income

$47,080

Projected Job Growth

+10 %

Career Cluster(s)

Healthcare & Human Services

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of personal service workers.

EnterprisingConventionalSocial

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$68,146

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Retail Sales Workers

Median Annual Income

$45,325

Projected Job Growth

-6 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Security Workers

Median Annual Income

$56,786

Projected Job Growth

+4 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of security workers and security guards.

EnterprisingConventionalRealistic

First-Line Supervisors of Office and Administrative Support Workers

Median Annual Income

$66,504

Projected Job Growth

-4 %

Career Cluster(s)

Management & Entrepreneurship

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of clerical and administrative support workers.

EnterprisingConventionalSocial

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$74,255

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Passenger Attendants

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of passenger attendants.

EnterprisingConventionalSocial

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.

EnterprisingRealisticConventional

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic

The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.