Description

Directly supervise and coordinate the activities of clerical and administrative support workers.

Interests

Enterprising
Conventional
Social

Learn More about Interests

Work Values

Support
Independence
Relationships

Learn More about Work Values

Work Styles

Integrity
Dependability
Leadership
Self-Control
Attention to Detail

Learn More about Work Styles

Tasks

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Work Activities

Working with Computers
Getting Information
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Processing Information

Detailed Work Activities

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzing information and evaluating results to choose the best solution and solve problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Technology Skills

Enterprise resource planning ERP software
Data base user interface and query software
Accounting software
Medical software
Project management software

Abilities

Oral Comprehension
Oral Expression
Written Comprehension
Speech Clarity
Speech Recognition

Skills

Active Listening
Coordination
Monitoring
Reading Comprehension
Social Perceptiveness

Knowledge

Administration and Management
Customer and Personal Service
Administrative
English Language
Computers and Electronics

Most Common Education Level

The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.

Certificates

These are the certification(s) applicable to First-Line Supervisors of Office and Administrative Support Workers:

Certificate name

Public Safety Telecommunicator Level II

Certifying Organization

International Municipal Signal Association

Type

Advanced

Certificate name

Certified Associate in Project Management

Certifying Organization

Project Management Institute

Type

Core

Certificate name

Safety Trained Supervisor (STS)

Certifying Organization

Board of Certified Safety Professionals

Type

Advanced

Certificate name

HDI Support Center Director

Certifying Organization

HDI

Type

Advanced

Certificate name

Microsoft Office Specialist: Microsoft Office 2010

Certifying Organization

Microsoft Corporation

Type

Product/Equipment

Certificate name	Certifying Organization	Type
Public Safety Telecommunicator Level II	International Municipal Signal Association	Advanced
Certified Associate in Project Management	Project Management Institute	Core
Safety Trained Supervisor (STS)	Board of Certified Safety Professionals	Advanced
HDI Support Center Director	HDI	Advanced
Microsoft Office Specialist: Microsoft Office 2010	Microsoft Corporation	Product/Equipment

Income Percentile

The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.

Income Percentile	Annual Income
Low (10%)	$49,558
Median (50%)	$66,504
High (90%)	$119,975

Income by Experience

This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).

Experience	Income
Entry Level	$64,077
Mid Level	$86,700
Senior Level	$107,208
Expert Level	$160,871

Employability

There are currently 1,570,500 jobs in this career path. Over the next 10 years, that number is expected to decrease to 1,501,400 positions, reflecting a projected decline of -4%.

The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.

Projected Job Growth of -4%

Related Careers

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Median Annual Income

$39,485

Projected Job Growth

+9 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of entertainment and recreation related workers.

EnterprisingConventionalSocial

First-Line Supervisors of Production and Operating Workers

Median Annual Income

$68,146

Projected Job Growth

+1 %

Career Cluster(s)

Advanced Manufacturing

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of production and operating workers, such as inspectors, precision workers, machine setters and operators, assemblers, fabricators, and plant and system operators. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Housekeeping and Janitorial Workers

Median Annual Income

$43,001

Projected Job Growth

+4 %

Career Cluster(s)

Hospitality, Events, & Tourism

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

EnterprisingConventionalRealistic

First-Line Supervisors of Non-Retail Sales Workers

Median Annual Income

$110,808

Projected Job Growth

+1 %

Career Cluster(s)

Marketing & Sales

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

EnterprisingConventionalSocial

First-Line Supervisors of Security Workers

Median Annual Income

$56,786

Projected Job Growth

+4 %

Career Cluster(s)

Public Service & Safety

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of security workers and security guards.

EnterprisingConventionalRealistic

First-Line Supervisors of Construction Trades and Extraction Workers

Median Annual Income

$79,102

Projected Job Growth

+6 %

Career Cluster(s)

Energy & Natural Resources

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of construction or extraction workers.

EnterprisingConventionalRealistic

First-Line Supervisors of Mechanics, Installers, and Repairers

Median Annual Income

$74,255

Projected Job Growth

+4 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

EnterprisingConventionalRealistic

First-Line Supervisors of Passenger Attendants

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Supervise and coordinate activities of passenger attendants.

EnterprisingConventionalSocial

First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.

EnterprisingRealisticConventional

First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Median Annual Income

Projected Job Growth

+5 %

Career Cluster(s)

Supply Chain & Transportation

Most Common Education Level

High school diploma or equivalent

Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

EnterprisingConventionalRealistic

The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.