Description
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Interests
- Enterprising
- Conventional
- Social
Work Values
- Independence
- Relationships
- Support
Work Styles
- Integrity
- Stress Tolerance
- Cooperation
- Leadership
- Dependability
Tasks
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
Work Activities
- Performing for or Working Directly with the Public
- Training and Teaching Others
- Making Decisions and Solving Problems
- Coaching and Developing Others
- Resolving Conflicts and Negotiating with Others
Detailed Work Activities
- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting members of a group to work together to accomplish tasks.
- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Observing, receiving, and otherwise obtaining information from all relevant sources.
- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Technology Skills
- Data base user interface and query software
- Video creation and editing software
- Point of sale POS software
- Enterprise resource planning ERP software
- Business intelligence and data analysis software
Abilities
- Oral Comprehension
- Oral Expression
- Speech Clarity
- Speech Recognition
- Problem Sensitivity
Skills
- Active Listening
- Service Orientation
- Speaking
- Coordination
- Critical Thinking
Knowledge
- Customer and Personal Service
- Administration and Management
- Sales and Marketing
- English Language
- Education and Training
Most Common Education Level
The “Most Common Education Level” refers to the level of education held by the majority of workers in a given occupation. For example, if the highest percentage of workers in a role have an Associate’s Degree, that suggests this is the typical educational requirement. Knowing this helps you plan how many years of education you may need to pursue that career.
Certificates
Certifying Organization
IBM Corporation
Type
Product/Equipment
Certificate name
Oracle Retail Demand Forecasting 13.3 Functional Implementer Certified Implementation SpecialistCertifying Organization
Oracle Corporation
Type
Product/Equipment
Certificate name
Certified Service ManagerCertifying Organization
Professional Service Association
Type
Core
Certificate name
Certified Professional SalespersonCertifying Organization
National Association of Sales Professionals
Type
Core
Certificate name
Professional Certification in Advanced Service and SalesCertifying Organization
National Retail Federation Foundation
Type
Core
Income Percentile
The income percentiles show how earnings are distributed within a profession. The 10th percentile means that 10% of workers earned less than that amount. The median (50th percentile) indicates that half of workers earned more, and half earned less. The 90th percentile reflects what the top 10% of earners in the field make.
| Income Percentile | Annual Income |
|---|---|
| Low (10%) | $35,832 |
| Median (50%) | $45,325 |
| High (90%) | $67,220 |
Income by Experience
This table shows how income typically grows with experience—from entry level (0–2 years), to mid-level (3–5 years), to senior level (6–8 years), to expert level (8+ years).
| Experience | Income |
|---|---|
Entry Level  | $45,750 |
| Mid Level | $63,064 |
| Senior Level | $76,306 |
| Expert Level | $122,540 |
Employability
There are currently 1,407,400 jobs in this career path. Over the next 10 years, that number is expected to decrease to 1,316,900 positions, reflecting a projected decline of -6%.
The Projected Job Growth figure refers to the expected increase or decrease in employment within a specific career field over a certain period of time.
Projected Job Growth of -6%
Related Careers
The career information and data on this site incorporates information from O*NET Web Services, Lightcast, CareerOneStop, and the U.S. Bureau of Labor Statistics (BLS). For more details regarding the data sources and the specific information sourced, click here.
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